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I've recently begun work in the tourism sector, mainly behind the hotel's bar and in the restaurant. I'm expecting some Japanese guests in the next few months.

While I've studied Japanese language and culture in university, I haven't spoken it at all in at least 4 years. I know each culture has those "standard" sentences that you expect to hear from service personnel, but I can't really seem to find what I'm looking for by scouring dictionaries like jisho.org .

I'd greatly appreciate it if someone could point me in the right direction or offer a few example sentences.

Thanks.

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The word of the first greeting to customers is いらっしゃいませ. Then you ask their orders such as ご注文は何になさいますか? When you offer food or drink to customers, you say 失礼します. And when customers come out of your restaurant, you say ありがとうございました。またお越しください.

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