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I got usage of すみません versus ごめんなさい from here: Usage of すみません (sumimasen) versus ごめんなさい (gomen'nasai).

I heard Japanese people use 申し上げない (or 申し上げません) while talking on the phone. I would like to know the proper usage of 申し上げない and 申し訳ない in contrast with すみません or ごめんなさい.

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    申し上げません/申し上げない does not exist as a word of apology. I think you've misheard 申し訳ありません/申し訳ない, which is described in the question you linked. See also: japanese.stackexchange.com/q/38792/5010 – naruto Feb 7 '17 at 7:24
  • @naruto but the accepted answer of "すみません versus ごめんなさい" says: "申し訳ございません (<<申し訳ない ) is a more formal version of ごめんなさい" – Hassan Tareq Feb 7 '17 at 7:55
  • @naruto I would be glad even if you only explain the meaning and proper usage of 申し上げない. – Hassan Tareq Feb 7 '17 at 8:42
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    As naruto says, you obviously misheard 「[申]{もう}し[訳]{わけ}ない・[申]{もう}し[訳]{わけ}ありません」. 「[申]{もう}し[上]{あ}げない・[申]{もう}し[上]{あ}げません」 is the humble form (謙譲語) of 「[言]{い}わない・[言]{い}いません」, meaning "I don't/won't say", not "I'm sorry". – Chocolate Feb 7 '17 at 12:45
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There is no such thing as

申し上げない

申し上げません

for apology. You probably wouldn't ever say that anyway even though it's grammatically correct being the negative form of 申し上げる. It is not the meaning you think it is.


What you were asking is probably about

申し訳ありません

It's a formal apology that you would use after making a mistake in a formal situation i.e. a workplace.

You could use

申し訳ない

in informal situations as well. For example, if you caused your friend some trouble somehow, you could tell them 「申し訳ない」.

The distinction between

ごめんなさい

and

申し訳ない

becomes apparent here:

ごめんなさい is for when you want to apologize for your actions.

すみません is when you express your feelings regarding your mistake.

申し訳ありません is when you want to express your sincerity and regret at your mistake; you're literally at a loss for words regarding your mistake if you say this.

The focus of all these is different. If you done goofed towards your friend or caused them lots of inconvenience, it would be appropriate to say 申し訳ない to them. Similarly you could say 「すまん」.

(This is a good example: http://okwave.jp/qa/q6530648.html )


(By the way, someone else in their answer used the kanji for すみません, but that is an unusual and uncommon thing to do and I highly recommend against it as it looks very out-of-place.)

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customer: I have received the parcel from you today, but it's color is red. I orderd bule one. seller: 申し訳ありません。青い商品をすぐに発送いたします。I'm sorry. I'll ship the blue one immediately.

The direct transration of "申し訳ありません" is "There is no word to express my apology." So it is used to admit the fault completely. Then a compensation is sometimes expected.

"申し訳ない" is casual expression. You can't use it in the above situaion of the example context.

When you step on someone's foot in the train. You should immediately say "済みません"
The direct translation of "済みません" is "There is no way to appologize" but "済みません" can be often heard everywhere in Japan. It's casual phrase to express your excuse for not serious mistakes.

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