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If you are a customer I wouldn't care too much. お世話になってます would be a good choice. あ、どうも or even はい would work (albeit less polite, but as a customer you don't need to be polite). If you want to ask why they called you can say 何のお電話でしょう? or どうしました?.


1

If you're not expecting their call, then one does wonder what exactly the 世話 could be that made them call you. If it's a company where you are a customer, I would probably wait to hear more, so Me. はい、◯◯です。 Them. ◯◯社の◯◯と申します。 Me. はい。 If you want a firmer handle on the conversation, you can also ask Me. どういったご用件ですか。 If in the end you did benefit from ...



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