A type of deixis. Perspective in Japanese manifests as the giving and receiving verbs involving the transference of physical objects, favours, advice, assistance, promises, etc. The diction of Perspective depends on the configuration of social relationships and the agents of the giving or receiving.
In English, the word "help" can be used for any of these cases to ask somebody for help or to give a help to someone: In a store, when a clerk (store worker) says: Can I help you, sir? With ...
Just to avoid repeating saying いただきました too much, can I occasionally switch it with 下さりました or 下さいました?
Many things that seem normal in English look arrogant in Japanese. I think I found a special case where the reverse is true. In Japanese is it normal to speak in the third person when referring to ...